Thursday , 24 July 2014
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Dadeland Marriott emphasizes brilliant moments, flawless service

An example of the beautiful table arrangements at Dadeland Marriott

An example of the beautiful table arrangements at Dadeland Marriott

With the holiday season upon us and a year’s worth of celebratory events on the horizon, there is no better time to decide where to hold your special engagements, and the highly skilled staff at Miami Marriott Dadeland Catering wants to make that choice an easy one.

Boasting a lavish 35,000 square feet of meeting space, the hotel can easily accommodate any event, including a wedding, rehearsal dinner, holiday party, quinceanera, bar or bat mitzvah, Sweet Sixteen, baptism, convention, meeting or trade show. The recent renovations are chiefly cosmetic and modernize the space with brighter, warmer tones.

“We want people to think about the hotel as a place to hold events of any size,” says director of sales and marketing Mercedes Etcheberry. “Our staff doesn’t see anything as impossible; we work together towards a common goal, as a team, and it doesn’t matter what the event is, we make it special. A lot of people who come here year after year are going to pleasantly surprised with our new look.”

Every Marriott employee has an effect on a guest’s experience, whether in person or through their work behind the scenes. To uphold the high standards, the catering department’s 40 employees go through extensive specialized training to ensure that they deliver the brilliant moments they are known for.

“We do socials because we are passionate about parties, weddings and events, and we want to make dreams come true,” says catering sales manager Schelida Rodrigues, who oversees event operations. “Everyone involved here is excited for the occasion from the minute they arrive. We are going to make you feel very special when you come to any of our events.”

Sometimes relationships are forged between longtime clients and employees. It is during those times, Rodrigues says, that truly magical experiences occur. “There are employees that have been working here for more than 20 years, and I have clients that had their Sweet Sixteen here who are now getting married and they request the same server,” she says. “It’s wonderful when we can fulfill that kind of request.”

Their menu can adapt to accommodate worldwide tastes, and their executive chef will cater to any specifics the event calls for. For specialized cases in, such as their Indian cuisine, they bring in a culinary consultant to ensure the food’s authenticity. Marriott also undergoes regular refresher courses to keep up with current trends and customs, including annual meetings with the Food and Beverage Council.

“We have to keep up with the brand standards, but we also have the flexibility to include the local flavors,” says food and beverage director David Posner. “And that’s with everything – the cocktails that we make, the menus we offer and even in the coffee that we serve.”

Marriott is pioneering a new scheduling app, Red Coat Direct, which puts a fully customizable electronic concierge, updated in real-time, into guests’ pockets on their smart phones. They are the first hotel to begin rolling out this service.

“Anything you need regarding your meeting, you can do it through your mobile phone,” says Posner. “If you need to adjust the temperature or change the time of your lunch, you can do it without leaving the room or having to talk to anybody or interrupt your meeting, and it works similarly to a text message.”

All encompassing in service and second to none in location, Dadeland Marriott’s catering department strives to offer the best value, no matter what a client’s budget may be.

Dadeland Marriott is located at 9090 S. Dadeland Blvd. For information, call 305- 670-1035 or go to <www.marriott.com/miadd>.