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Dadeland Marriott puts emphasis on brilliant moments, flawless service

Dadeland Marriott puts emphasis on brilliant moments, flawless service

 

Dadeland Marriott puts emphasis on brilliant moments, flawless service

An example of the beautiful table arrangements clients can expect at Dadeland Marriott

With the holiday season just around the corner and a year’s worth of celebratory events on the horizon, there is no better time than now to begin considering where to hold your special engagements, and the highly skilled staff at Miami Marriott Dadeland Catering wants to make that choice an easy one.

Boasting a lavish 35,000 square feet of meeting space, the hotel easily can accommodate any event, whether it is a wedding, rehearsal dinner, holiday party, quinceañera, bar or bat mitzvah, sweet sixteen, baptism, convention, meeting or trade show. The renovations it has recently undergone, which will be finished by the end of the year, are chiefly cosmetic, modernizing the space with brighter, warmer tones.

“We want people to think about the hotel as a place to hold events of any size,” said Mercedes Etcheberry, director of sales and marketing. “Our staff doesn’t see anything as impossible; we work together towards a common goal, as a team, and it doesn’t matter what the event is — we make it special. A lot of people who come here year after year are going to pleasantly surprised with our new look.”

Every Marriott employee has an effect on a guest’s experience, whether in person or through his or her work behind the scenes. To uphold the high standards, the catering department’s more than 40 employees go through extensive specialized training to ensure they deliver the brilliant moments for which they have become renowned.

“We do socials because we are passionate about parties, weddings and events, and we want to make dreams come true,” said catering sales manager Schelida Rodrigues, who oversees event operations. “Everyone involved here is excited for the occasion from the minute they arrive. We are going to make you feel very special when you come to any event of ours.”

Sometimes relationships are forged between longtime clients and employees. It is during those times, that truly magical experiences occur, Rodrigues said.

“There are employees that have been working here for more than 20 years, and I have clients that had their sweet sixteen here who are now getting married and they request the same server,” she said. “It’s wonderful when we can fulfill that kind of request.”

The menu can adapt to accommodate worldwide tastes, and the executive chef will cater to any specifics the event requires. For specialized cases, such as their Indian cuisine, they bring in a culinary consultant to ensure the food’s authenticity. Marriott also undergoes regular refresher courses to keep up with current trends and customs, including annual meetings with the Food and Beverage Council.

“We have to keep up with the brand standards, but we also have the flexibility to include the local flavors,” said David Posner, food and beverage director. “And that’s with everything — the cocktails that we make, the menus we offer and even in the coffee that we serve.”

Marriott is pioneering a new scheduling app, Red Coat Direct, which puts a fully customizable electronic concierge, updated in real-time, into guests’ pockets on their smart phones. This is the first hotel to begin rolling out this service.

“Anything you need regarding your meeting, you can do it through your mobile phone,” Posner said. “If you need to adjust the temperature or change the time of your lunch, you can do it without leaving the room or having to talk to anybody or interrupt your meeting, and it work similarly to a text message.”

All encompassing in service and second to none in location, Dadeland Marriott’s catering department strives to offer the best value, no matter what a client’s budget. Dadeland Marriott is located at 9090 S.

Dadeland Blvd. For more information, call 305-670-1035 or visit online at www.marriott.com/miadd